ChloChel will accept:
- Returns of unworn clothing items with original tags and packaging.
- Exchanges only for a different size or color of the same product.
Request must be initiated within 14 days of receiving all items in the order. If it is a split package order, it will start from the time of the final package delivery date.
Return shipping is the customer's responsibility unless it was a shipping error on ChloChel's part.
All swimwear, bodysuits, intimates, jewelry are final sale.
All orders shipped to residents outside the U.S. are not eligible for return/exchange.
Please follow these steps for returns/exchanges:
- Please submit your return or exchange request
- Once the return package is received and inspected for quality, we will email you to confirm receipt.
- Please allow ChloChel 5 - 7 business days from the day we receive the returned package to process your refund or exchange
If there was a refund processed, you will see it back onto your original form of payment within 2-3 business days, but times may vary
Note that our Customized Apparel are created as it is ordered, therefore we cannot process refunds or exchanges. Please be sure to check our size chart before ordering
To view our full refund and return policy click HERE