Orders are typically processed within 1-3 business days excluding holidays.. Generally, in-stock Items ships the same day.  

Please allow 1 - 2 weeks for your order to arrive. For questions or to check the status of your order, please email us at info@chlochel.com.

If you are not completely satisfied with your order, we will gladly accept your return up to 15 days after purchase,

 If 15 days have passed since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 business days. 

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be returned or refunded.

Shipping
To return your product, you should mail your product to:

Chlochel, 123 Fenimore Street, Brooklyn NY 11225, United States

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.